Legal notice

This Legal Notice applies to the website https://touco.shop and all pages, content, products, and services made available through it.

1. Website Operator

Business and store name: touco.shop
Website: https://touco.shop
Email: info@touco.shop

All customer service enquiries, legal notices, complaints, and questions relating to this website should be sent to info@touco.shop.

2. General Information

touco.shop operates as an online retail store serving customers in Australia. The information on this website is provided for general information and shopping purposes.

Use of this website and purchases made through it are also subject to our:

  • Terms of Service;
  • Privacy Policy;
  • Shipping Policy; and
  • Return and Refund Policy.

If there is an inconsistency between this Legal Notice and a mandatory requirement of Australian law, the mandatory legal requirement will apply.

3. Australian Consumer Law

Nothing on this website or in our policies excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, customers may be entitled to a repair, replacement, refund, contract cancellation, or compensation where products fail to meet applicable consumer guarantees.

More information is available from the Australian Competition and Consumer Commission.

4. Accuracy of Website Information

We make reasonable efforts to ensure that the content displayed on this website is accurate, current, and complete.

Product colours, appearance, and dimensions may vary slightly due to photography, lighting, display settings, measuring methods, and reasonable manufacturing variations.

We may correct genuine typographical, pricing, technical, or product-information errors. Any correction will be handled fairly and in accordance with Australian Consumer Law.

Nothing in this section permits us to make false or misleading representations or limits your rights where a product is materially different from its description.

5. Prices and Availability

Unless otherwise stated, prices displayed on the website are in Australian dollars (AUD).

Applicable taxes and unavoidable charges will be included in or clearly disclosed with the total price as required by law. Product prices and availability may change before an order is accepted.

Products may be discontinued, temporarily unavailable, or subject to purchase limits. If we cannot fulfil an order after payment has been received, we will notify you and refund the affected amount to the original payment method.

6. No Professional Advice

Content on this website is provided for general commercial and informational purposes only. It does not constitute legal, financial, medical, technical, or other professional advice.

You should obtain appropriate professional advice before relying on website content for decisions outside the ordinary purchase and use of our products.

7. Intellectual Property

Unless otherwise stated, the content of this website—including its text, graphics, logos, photographs, product presentation, page design, icons, videos, and software—is owned by or licensed to touco.shop and is protected by applicable copyright, trademark, and intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

  • Copy or republish substantial website content;
  • Modify, distribute, sell, or commercially exploit website materials;
  • Use our branding in a way that suggests endorsement or affiliation;
  • Remove copyright or proprietary notices;
  • Scrape or systematically extract website content; or
  • Use website content in a manner that infringes another person’s rights.

Permitted use under applicable law is not restricted by this section.

8. Trademarks

Names, logos, product names, and other branding displayed on the website may be trademarks belonging to touco.shop, our suppliers, or other respective owners.

Display of a third-party trademark does not imply sponsorship, partnership, or endorsement unless expressly stated.

9. User-Submitted Content

If you submit a product review, photograph, comment, suggestion, or other content, you confirm that you own the content or have permission to submit it.

Submitted content must not be unlawful, misleading, defamatory, abusive, fraudulent, or infringe another person’s intellectual property or privacy rights.

Subject to applicable privacy law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display that content in connection with our website, services, and marketing.

We may moderate or remove content that violates our policies or applicable law. We will not manage reviews in a manner that creates a false or misleading impression.

10. Third-Party Links and Services

This website may contain links to or integrations with third-party websites, payment providers, social media platforms, applications, or other services.

Third-party services operate independently and may have their own terms and privacy policies. We do not control or endorse third-party content merely by providing a link.

We are not responsible for loss caused solely by an independent third-party website outside our control. This does not exclude any responsibility we may have under Australian law for third parties engaged to fulfil our obligations to you.

11. Shopify Platform

Our online store is hosted on Shopify. Shopify provides the ecommerce platform used to display products, process orders, and operate certain website functions.

Your use of Shopify features, including Shop or Shop Pay where available, may also be subject to Shopify’s terms and privacy practices.

References to Shopify do not imply that Shopify is the seller of products offered by touco.shop.

12. Website Availability and Security

We take reasonable steps to maintain the security and operation of this website. However, we cannot guarantee that access will always be uninterrupted, error-free, or completely free from harmful components.

We may temporarily suspend access for maintenance, upgrades, security, or technical reasons.

You are responsible for using suitable security measures on your device and protecting your account credentials. Please notify us immediately at info@touco.shop if you suspect unauthorised account activity.

13. External Events

Website access, order processing, or delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, telecommunications failures, government actions, industrial disputes, or widespread supply-chain interruptions.

We will take reasonable steps to minimise the effect of such events and resume performance as soon as reasonably practicable.

This section does not remove any obligation or consumer right that cannot lawfully be excluded.

14. Limitation of Liability

Nothing in this Legal Notice excludes, restricts, or modifies:

  • Consumer guarantees under Australian Consumer Law;
  • Liability for fraud, wilful misconduct, or gross negligence;
  • Liability for death or personal injury where it cannot lawfully be excluded; or
  • Any other right or remedy that cannot legally be excluded.

To the maximum extent permitted by law, touco.shop is not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence, or unlawful conduct.

Where liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.

15. Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable Australian privacy law.

Our Privacy Policy explains the types of information we collect, how we use and disclose it, overseas processing, cookies, data security, and how you may request access or correction.

Privacy enquiries may be sent to info@touco.shop.

16. Electronic Communications

When you contact us, create an account, or place an order, you agree that we may communicate with you electronically about your account, transactions, delivery, security, or customer service enquiries.

Marketing messages will be sent only where permitted by law. You may unsubscribe from marketing communications at any time.

17. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to our website, services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Changes will apply from publication and will not retrospectively remove rights relating to orders already accepted.

18. Governing Law

This Legal Notice is governed by the laws of Australia and the applicable laws of the Australian state or territory connected with the relevant transaction or dispute.

Nothing in this section limits a consumer’s right to bring a claim before a court, tribunal, or other body available under applicable Australian law.

19. Reporting Legal or Intellectual Property Concerns

If you believe that content on this website infringes your intellectual property rights, contains unlawful material, or should otherwise be reviewed, please email info@touco.shop.

Your notice should include:

  • Your full name and contact details;
  • Identification of the relevant content;
  • The website location of the content;
  • An explanation of your concern; and
  • Supporting evidence where available.

We will review properly submitted notices and take appropriate action where required.

20. Contact Information

For legal enquiries, complaints, intellectual property notices, or questions about this website, contact:

Business and store name: touco.shop
Website: https://touco.shop
Email: info@touco.shop