Privacy policy

This Privacy Policy describes how touco.shop (“touco.shop”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit https://touco.shop, make a purchase, contact us, or otherwise use our services.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

  • Your name, billing address, shipping address, email address, and telephone number;
  • Account details, login information, and shopping preferences;
  • Order details, products purchased, returns, refunds, and transaction history;
  • Payment-related information, such as payment method and transaction confirmation details;
  • Communications you send to us, including customer service enquiries, reviews, and complaints;
  • Device and technical information, including your IP address, browser type, device type, operating system, and network information;
  • Website activity, including pages viewed, products searched for, products added to your cart, referral URLs, and interactions with advertisements;
  • Marketing preferences and consent records;
  • Fraud-prevention and security information; and
  • Any other information you voluntarily provide to us.

Payment card information is generally processed directly by Shopify or our authorised payment providers. We do not ordinarily receive or store complete payment card numbers.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing, submit a form, contact us, or request a return;
  • Automatically through cookies, pixels, log files, and similar technologies when you use our website;
  • From Shopify and applications connected to our Shopify store;
  • From payment processors, delivery providers, fraud-prevention services, analytics providers, and advertising partners; and
  • From publicly available sources where permitted by law.

If you provide personal information about another person, you must have their permission to provide it to us.

3. Why We Use Personal Information

We may collect, hold, use, and disclose personal information to:

  • Process payments and fulfil, deliver, and manage orders;
  • Create and maintain customer accounts;
  • Provide order confirmations, delivery updates, and customer support;
  • Process returns, exchanges, refunds, and warranty claims;
  • Verify transactions and prevent fraud, misuse, and security incidents;
  • Personalise and improve our website, products, and services;
  • Measure website performance and understand customer behaviour;
  • Send marketing communications where you have consented or where otherwise permitted by law;
  • Display and measure relevant advertising;
  • Maintain business, tax, financial, and transaction records;
  • Enforce our terms and protect our legal rights;
  • Respond to lawful requests from courts, regulators, and government authorities; and
  • Comply with applicable legal and regulatory obligations.

Where required, we will obtain your consent before collecting or using your personal information for a particular purpose.

4. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products and services to you.

Shopify may collect and process personal information about your device, browsing activity, account, payment, and transactions to provide its services, improve the shopping experience, prevent fraud, and support Shopify features such as Shop and Shop Pay.

Shopify may process information in countries outside Australia. Shopify’s handling of personal information is governed by its own Privacy Policy and Consumer Privacy Policy.

5. How We Disclose Personal Information

We may disclose personal information to organisations that assist us in operating our business, including:

  • Shopify and Shopify applications;
  • Payment processors and financial institutions;
  • Warehouses, suppliers, fulfilment partners, couriers, and postal services;
  • Website hosting, cloud storage, and IT service providers;
  • Customer support and communication providers;
  • Analytics, marketing, and advertising providers;
  • Fraud-detection, identity-verification, and security providers;
  • Accountants, insurers, legal advisers, and other professional advisers;
  • Government bodies, regulators, law-enforcement agencies, and courts where required or permitted by law; and
  • A purchaser, investor, or successor in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

These parties may only receive the information reasonably required to perform their functions or meet legal obligations.

We do not sell personal information for monetary payment. However, some advertising or analytics technologies may involve sharing identifiers or online activity with third-party partners. Where legally required, this will occur only after appropriate notice or consent.

6. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Depending on the services used to fulfil your order, these locations may include Canada, the United States, countries in the European Economic Area, the United Kingdom, and countries where our suppliers, warehouses, or delivery providers operate.

Privacy protections in other countries may differ from those in Australia. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy requirements, unless an exception under applicable law applies.

By using our website or placing an order, you acknowledge that your information may be processed in these locations to provide the requested services.

7. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning correctly;
  • Remember your shopping cart and preferences;
  • Secure accounts and prevent fraudulent activity;
  • Analyse website traffic and performance;
  • Understand how customers interact with our store; and
  • Personalise and measure advertising.

You can manage cookies through your browser settings and, where available, our website’s cookie or privacy controls. Blocking certain cookies may prevent some website features from working properly.

Your browser may also allow you to block or delete cookies. The method varies depending on your browser and device.

8. Marketing Communications

With your consent or where otherwise permitted by law, we may send you information about products, offers, and store updates.

You can unsubscribe from marketing emails at any time by:

  • Selecting the “unsubscribe” link in a marketing email; or
  • Contacting us at info@touco.shop.

Unsubscribing from marketing will not prevent us from sending necessary service messages, such as order confirmations, delivery updates, security alerts, or responses to your enquiries.

9. Behavioural Advertising

We may work with advertising and analytics providers to understand how visitors use our website and to show advertisements that may be relevant to their interests.

These providers may collect information through cookies, pixels, or similar technologies. You can limit this activity by adjusting your browser settings, using available cookie controls, or changing the privacy and advertising settings of the relevant platform.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against loss, misuse, interference, unauthorised access, modification, and disclosure.

However, no online transmission or storage system is completely secure. You are responsible for keeping your account password confidential and should contact us immediately if you suspect unauthorised use of your account.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide requested services;
  • Maintain business, accounting, tax, and legal records;
  • Resolve disputes and manage returns or warranty claims;
  • Prevent fraud and maintain security; and
  • Meet applicable legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to legal and technical requirements. Shopify and other service providers may apply their own retention periods.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

To make a request, email info@touco.shop. We may need to verify your identity before processing the request.

We will respond within a reasonable period. In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will generally explain the reason and available complaint options.

We do not charge a fee for making a request, although reasonable costs may apply in limited circumstances where permitted by law.

13. Deletion Requests

You may ask us to delete personal information we hold about you. We will consider the request and delete or de-identify the information where reasonably practicable and legally permitted.

We may retain certain information where required for tax, accounting, fraud prevention, dispute resolution, contractual, or other legal purposes.

14. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information directly from children without appropriate consent.

If you believe a child has provided personal information to us, please contact info@touco.shop so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policy of every third-party website or service you use.

16. Data Breaches

If a data breach occurs, we will investigate it and take reasonable steps to contain and address the incident. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

17. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please email info@touco.shop with:

  • Your name and contact details;
  • A description of your concern; and
  • Any relevant documents or information.

We will acknowledge and investigate the complaint and aim to respond within 30 calendar days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.

The updated policy will be published on this website with a revised “Last updated” date. Where changes are material, we may provide additional notice where required by law.

19. Contact Us

For privacy questions, access or correction requests, deletion requests, or complaints, contact us at:

Company: touco.shop
Website: https://touco.shop
Email: info@touco.shop